Frequently Asked Questions

Before your appointment

How do I know if you can help me?

If you've tried multiple therapies without lasting results, or your pain keeps coming back, we can probably help. We specialize in chronic pain and recurring injuries that standard rehab hasn't fixed. Not sure? Email us your situation: [email protected]

What's different about your approach?

Most clinics treat where it hurts. We fix why it hurts. We use a neurocentric approach—retraining your brain-body connection to solve the root cause of your pain, not just manage symptoms.

How many sessions will I need?

Most clients need 2–8 sessions to reach their goals. Some notice improvements in the first appointment; others need more time.

We'll give you an honest assessment after your first session.

How much does it cost?

Initial Assessment (1 hour): £70–£95

Follow-up Appointments: From £65

Which therapist should I book with?

Chronic pain or complex cases: Lotti

Swimming/football injuries or pregnancy: Zoey

Rugby/equestrian injuries or lymphatic work: Chloe

Cupping therapy: Charlotte

Sports massage: Lucy or Kelly

Not sure? Start with an initial assessment and we'll match you with the right person

Do I need a referral from my doctor?

No. You can book directly with us.

Do you take insurance?

We do not accept insurance claims. if you wish to use us we are happy to provide a receipt of payment so you are able to claim the money back on insurance policies

During your appointment

What should I wear?

Initial Assessment: Shorts or leggings with a t-shirt

Rehabilitation Sessions: Comfortable clothes you can move in

Sports Massage: Shorts and t-shirt (we use towels for privacy)

Running Sessions: Your running trainers and running clothes (clean shoes, please)

What happens in the first appointment?

We learn about your pain, your history, and what you've already tried. We test how your brain and body are communicating. You'll leave understanding what's actually causing your pain and what the plan is to fix it.

Duration: 1 hour

Where do I go when I arrive?

Come through the main door, turn left, and take a seat in reception. Your therapist will come meet you.

What payment methods do you accept?

Cash, Card or BACS

Cancellations & Rescheduling

How do I cancel or reschedule?

More than 24 hours before your appointment:Use your booking confirmation email or call us.

Less than 24 hours before your appointment:Call us: 01748 901990

What's your cancellation policy?

We require 24 hours notice for cancellations. Late cancellations may be charged.

How do I cancel or reschedule?

More than 24 hours before your appointment:Use your booking confirmation email or call us.

Less than 24 hours before your appointment:Call us: 01748 901990

What's your cancellation policy?

We require 24 hours notice for cancellations. Late cancellations may be charged.

Treatment & Results

Will it hurt?

Some treatments (like sports massage or cupping) can be uncomfortable, but we work within your tolerance. We're not here to torture you—we're here to fix your pain.

How quickly will I see results?

Some clients notice improvements during the first appointment. Others need a few sessions before they feel significant change. Everyone's different.

We'll be honest about what's realistic for your situation.

What if I've tried everything and nothing works?

That's exactly who we help. If standard rehab hasn't worked, it's because it's treating symptoms instead of the neurological patterns causing your pain.

Our neurocentric approach addresses the root cause—which is why we get results when other therapies don't.